The objective of this activity is to finalize cut-over / take-on activities for Support WIP and tickets with the Client, incumbent Capgemini and other service provider (as appropriate). This includes actions associated with any variances from agreed volumes etc.

The WIP Lead must agree which of the open tickets and service requests must be completed in the existing service desk system and which ones must be transferred and loaded into ’any new service desk system, including timing and responsibilities in line with the agreed Responsibility Matrix For Support WIP. It must be ensured that Capgemini has the appropriate level of access to the existing service desk tools as required.

The WIP Lead must obtain sign-off from the Service Delivery Teams and Client/incumbents as previously agreed.